Frequently Asked Questions
How much are the shipping costs?
Our shipping charges are calculated on the product total, before taxes (if applicable):
- Unscrew the neck of the barrel. (If you purchased the kit, you can use the AusPen tool supplied inside the AusPen carrycase.)
- AusPen Markers are individually wax sealed to ensure they are airlocked. This may result in initial tightness of the neck. Subsequent openings are easier. Just like a jar of peanut butter.
- Drop 10 to 12 drops of ink to keep the pen topped up, or up to 15-30 drops for a full refill into the barrel of the marker.
- Replace neck of the barrel firmly.
Note: Ink may stain fabric.
Many AusPen customers are using their markers for years. As long as the cap is securely placed on the marker, and the marker is not completely dried out before refilling, your markers should last a long time. With use, the nib will need to be reversed, or replaced.
AusPen markers are made of 100% recycled aluminum or 90% post-consumer recycled plastic from discarded ink cartridges. The ink bottles and the carrying case are made of #5 plastic, and can be recycled in the regular recycling bin. There is no PVC plastic in AusPen products.
All AusPen nibs are reinforced for a longer lifespan. When it is time to replace the nib with a new one, unscrew the neck of the marker and push the used end of the nib so it pops out. Then wiggle the prongs or use your nails to dislodge the prongs from its groove in the nib. Insert your new nib and reassemble.
The bullet tip is a medium-point tip, while the chisel tip is cut on an angle to provide a thinner writing line and a thicker one, when held at an angle. They are of equal popularity! Children typically have an easier time holding the bullet-tipped marker. All AusPen markers are interchangeable with both types of tips, so you can always purchase replacement nibs of the other type.
AusPen ink is certified non-toxic, and is free of xylene, toluene and other harsh and dangerous chemicals. Many AusPen customers have chemical sensitivities and can use AusPen markers without their usual symptoms (headaches, brain fog, breathing difficulties, etc). Here is a list of the ingredients:
- 70 to 80% denatured ethanol
- 20 to 30% Iso-Propanol
- 5% Organic Vegetable Compound
Stock up on your AusPen inks and markers and go on summer vacation! There is no shelf life on AusPen ink, as long as the bottles are well capped.
Larger ink bottles were market tested several years ago, and it was found that, in addition to a lack of demand for larger bottles, the refill process proved to be easier with the 23 mL bottle. Since the plastic-savings of a larger bottle versus several smaller bottles was negligible, AusPen opted for one uniform bottle of ink.
No. AusPen ink will wipe clean off your whiteboard with any soft cloth or brush. No harsh cleaners are necessary. Good riddance!
If ink has been left on the board for a long time, a damp cloth should suffice to remove the ink. If the marker is not wiping clean off your board, there is a possibility that your board has become porous over time, or with the use of harsh cleaners.
While you can use any whiteboard eraser or cloth with your AusPen markers, EcoSmart offers two effective options. The EcoSmart e-cloth attracts any dry-erase dust to the micro-fiber cloth while wiping the board clean. The AusPen eco-eraser has a recycled plastic handle and soft felt pads that can also be replaced. The e-cloth and the felt pads of the eco-eraser can be washed.