Frequently Asked Questions

The Markers

How do I refill my EcoSmart marker?

How long do EcoSmart markers last?

What materials are EcoSmart markers made of?

The Nibs

How do I change or replace the nibs?

What’s the difference between the chisel and the bullet tips?

The Ink

What are the ingredients of AusPen ink? How is it non-toxic?

What is the shelf life of the ink?

Why aren’t there larger bottles of ink?

The Erasers

Do I need a special eraser or sprays to erase AusPen ink?

What is special about the AusPen eco-eraser and the e-cloth?

Shipping Costs

How much are the shipping costs?

Our shipping charges are calculated on the product total, before taxes (if applicable):

 The Markers

How do I refill my EcoSmart marker?

How to RefillIt’s an easy process to top up your eco-friendly markers, and should only take a few seconds. We strongly recommend that you refill your marker before it completely dries out.

  1. Unscrew the neck of the barrel. (If you purchased the kit, you can use the tool supplied inside the carrycase.)
  2. EcoSmart Markers are individually wax sealed to ensure they are airlocked. This may result in initial tightness of the neck. Subsequent openings are easier. Just like a jar of peanut butter.
  3. Drop 10 to 12 drops of ink to keep the pen topped up, or up to 15-30 drops for a full refill into the barrel of the marker.
  4. Replace neck of the barrel firmly.

Note: Ink may stain fabric.

 How long do EcoSmart markers last?

Many of our loyal customers have been using their markers for years. As long as the cap is securely placed on the marker, and the marker is not completely dried out before refilling, your markers should last a long time. With use, the nib will need to be reversed, or replaced.

What materials are EcoSmart markers made of?

Our markers are made of 100% recycled aluminum or 90% post-consumer recycled plastic from discarded ink cartridges. The ink bottles and the carrying case are made of #5 plastic, and can be recycled in the regular recycling bin. There is no PVC plastic in our products.

The Nibs

How do I change or replace the nibs?

All our nibs are reinforced for a longer lifespan. When it is time to replace the nib with a new one, unscrew the neck of the marker and push the used end of the nib so it pops out. Then wiggle the prongs or use your nails to dislodge the prongs from its groove in the nib. Insert your new nib and reassemble.

Note: EcoSmart ink washes easily off your fingers, but may stain fabric.

What’s the difference between the chisel and the bullet tips?

The bullet tip is a medium-point tip, while the chisel tip is cut on an angle to provide a thinner writing line and a thicker one, when held at an angle. They are of equal popularity! Children typically have an easier time holding the bullet-tipped marker. All markers are interchangeable with both types of tips, so you can always purchase replacement nibs of the other type.

The Ink

What are the ingredients of EcoSmart ink? How is it non-toxic?

Our ink is certified non-toxic, and is free of xylene, toluene and other harsh and dangerous chemicals. Many customers have chemical sensitivities and can use our markers without their usual symptoms (headaches, brain fog, breathing difficulties, etc). Here is a list of the ingredients:

  •  70 to 80% denatured ethanol
  • 20 to 30% Iso-Propanol
  • 5% Organic Vegetable Compound

What is the shelf life of the ink?

Stock up on your EcoSmart inks and markers and go on summer vacation! There is no shelf life on our ink, as long as the bottles are well capped.

Why aren’t there larger bottles of ink?

Larger ink bottles were market tested several years ago, and it was found that, in addition to a lack of demand for larger bottles, the refill process proved to be easier with the 23 mL bottle. Since the plastic-savings of a larger bottle versus several smaller bottles was negligible, EcoSmart opted for one uniform bottle of ink.

The Erasers

 Do I need a special eraser or sprays to erase EcoSmart ink?

No.  EcoSmart ink will wipe clean off your whiteboard with any soft cloth or brush. No harsh cleaners are necessary. Good riddance!

If ink has been left on the board for a long time, a damp cloth should suffice to remove the ink. If the marker is not wiping clean off your board, there is a possibility that your board has become porous over time, or with the use of harsh cleaners.

What is special about the e-cloth?

While you can use any whiteboard eraser or cloth with your EcoSmart markers, EcoSmart offers the e-cloth, which attracts any dry-erase dust to the micro-fiber cloth while wiping the board clean. As well, the e-cloth can be washed and last a long, long time.